FAQS
Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
1. Try using different web browsers to place your order
2. Make sure that the billing address is correct and any unit numbers are listed exactly as they were inputted into your banking records
3. Please verify with your bank if they support AVS
We have found that these solutions solve a majority of our purchasing issues.
Why am I seeing multiple charges in my statement?
If there are any multiple charges shown in your statement, it is most likely pending charges that should disappear within several business days. No money has actually been taken out of your account for these pending charges.
However, if these multiple charges do not go away after several business days, please contact our Customer Support Team and we will assist you further.